1 Privacy Policy

1.1 Personal Information will be understood as the definition given in the Protection of Personal Information Act 4 of 2013 ("the Act"). www.printcrowd.co.za subscribes to the principles stated in this act when collecting electronic information and further legislation referred to therein. We ensure quality, correctness and confidentiality of all Personal Information in our possession.

1.2 In adhering to this Privacy Policy, we aim to balance our business interests and reasonable expectations for our customers. We will take any necessary to avoid unauthorized access to our customers' personal Information. However, it would be a impossible task to 100% guarantee this.

1.3 Users will be prompted to register an account with www.printcrowd.co.za. Users will be prompted to provide the following information:

1.3.1 First  name 

1.3.2 Last name 

1.3.3 Delivery address 

1.3.4 Contact Number

1.3.5 Credit/Cheque/Debit Card Details

1.3.6 Company name (if applicable) 

1.3.7 VAT Registration Number (if applicable)

1.4 We will make every effort to limit the type of Personal Information we use to only what our Customers give us consent to use but when necessary you agree to the terms in Section 68 of the Act. 

1.5 All payment information, accept for EFT's, will be captured through the Website through a third-party payment gateway, currently, Payfast.

1.6 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

1.7 By agreeing to the terms contained in this Policy, you consent to the use of your Personal Information in relation to:

1.7.1 The provision and performance of the Services, as defined in our Terms of Services located at www.printcrowd.co.za/terms-conditions.

1.7.2 Informing you of changes made to our Website

1.7.3 The provision of marketing related services to you by the Company

1.7.4 Responding to any queries or requests you may have

1.7.5 Developing a more direct and substantial relationship with users for the purposes described in this clause

1.7.6 Developing an online user profile

1.7.7 Understanding general user trends and patterns so that we can develop and support existing and ongoing marketing strategies

1.7.8 For security, administrative and legal purposes and

1.8 Although absolute security cannot be guaranteed on the internet, the Company has in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.9 While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.10 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

1.11 Your information will not be stored for longer than is necessary for the purposes described in these Terms or as required by applicable legislation.

1.12 The Personal Information the Company collects from users shall only be accessed by Printulu employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons. 

1.13 www.printcrowd.co.za shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to Print Crowd for publishing on the Site.  You shall be solely responsible for the contents of all material published by yourself.

1.14 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by these Terms.

2 Log Files

2.1 When you visit Print Crowd, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer's operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.

3 Cookies

3.1 Print Crowd makes use of cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on the Website are described below:

3.1.1 "Session cookies": These are used to maintain a so-called 'session state' and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.

3.1.2 "Permanent cookies": These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the Printulu website to work, but may enhance your browsing experience.

4 Links from Print Crowd

4.1 Printulu, and the Services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms ("Third Party Websites"). If you select a link to any Third Party Website, you may be subject to such Third Party Website’s terms and conditions and/or other policies, which are not under the control, nor responsibility, of Print Crowd.

4.2 Hyperlinks to Third Party Websites are provided "as is", and Print Crowd does not necessarily agree with, edit or sponsor the content on Third Party Websites.

4.3 Print Crowd does not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either. 

4.4 Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. Print Crowd does not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

5 Application Of The Electronic Communications And Transactions Act 25 Of 2002 ("Ect Act")

5.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by Print Crowd if and when Print Crowd responds to the Data Messages.

5.2 Data Messages sent by Print Crowd to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

5.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and the Company.

5.4 Information to be provided in terms of section 43(1) of the ECT Act:

5.4.1 Users warrant that Data Messages sent to Print Crowd from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorized by such user, personally.

5.4.2 This Website is owned and operated by Print Crowd (Pty) Ltd, a private company owned and operated in accordance with the laws of the Republic of South Africa.

5.4.3 Print Crowd - located at www.printcrowd.co.za

5.4.6 Email address: sales@printcrowd.co.za